ACTAS is registered at 'Kamer van Koophandel' nr 05068933

© Rien Doorn 2021

Due to the need for skills practises  this course can only be organised on site at the client's location.

Duration: 4 days

Maximum nr of participants: 12


Course Content

  • Introduction to CRM and Human Factors
  • History & Development of CRM
  • Understanding CRM Training
  • Definition of Human Factors
  • Objectives of Human Factors Training
  • Facilitator Knowledge Requirements
  • Learning Styles
  • Understanding Instructing vs Facilitation
  • What Makes A Good Facilitator
  • Key Facilitation Skills
  • Self Development
  • Understanding Training Requirements
  • Delivery Resources
  • Setting Objectives
  • Skills Practises


Additional course materials:

Facilitator guide

Video recording of skills practise


Prices

€5100 per course plus expenses


Contact us for more information or to book a course.